Terms and Conditions

Terms and Conditions

Section A : General Terms

    1. Introduction

      1. These Terms of Use govern your use of the Code7 Applications and, unless otherwise stated, to your use of any other mobile application owned or operated by Code7 Tech Sdn. Bhd or operated on behalf of Code7 (collectivity the “Websites” and “Mobile Application” ). Please read these Terms of Use carefully before using the Mobile Application.
      2. By using the Service (as defined), you agree that you have read and understood the terms in these Terms of Use which are applicable to you. These Terms of Use and the Code7 Policies (as defined) constitute a legally binding agreement (“Agreement”) between you and Code7 (as defined). The Agreement applies to your use of the Service (as defined) provided by Code7. If you do not agree to the Terms of Use, please do not use or continue using the Application or the Service
      3. Code7 may amend the terms in the Agreement at any time. Such amendments shall be effective once they are posted on http://www.code7.asia or the Application. It is your responsibility to review the Terms of Use regularly. Your continued use of the Service after any such amendments, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments
      4. Code7 provides a platform for users to obtain responder services provided by third party providers. Code7’s role is merely to link the user with such third party provider. Code7 is not responsible for the acts and/or omissions of any third party provider, and any liability in relation to such services shall be borne by the third party provider. third party providers shall not represent to be an agent, employee or staff of Code7 and the solutions provided by third party providers shall not be deemed to be provided by Code7.
    2. Definitions

      1. “Mobile Application” means the relevant smartphone application(s) made available for download by Code7 (or its licensors) to Users and Third Party Providers respectively;
      2. “Responder” means the person with specialized training with certified training who is among the first to arrive and provide assistance at the scene of an emergency, such as an accident, natural disaster, robbery, or terrorist attack.
      3. Code7 means:
        2.3.1 Redefining the private security, providing a platform through which safety and security companies can promote and offer their loyal services and/or guardians for security,and hire.
        2.3.2. Code 7 platform focuses, but not limited to, escort services and tourism guard, event security and crowd management, VIP and celebrity protection service, close protection (bodyguard) service, residential and commercial patrolling/Responder Service and private investigation service.
    3. Agreement To Terms

      1. By using the Service, you represent, warrant / undertake that:
        1. You have legal capacity to enter into the Agreement and that you are at least eighteen (21) years old. You cannot enter into the Agreement if you are below eighteen (21) years old;
        2. All the information which you provide shall be true and accurate;
        3. You will only use the Application, Platform and Service for their intended and lawful purposes;
        4. You will keep your account password or any identification we provide you which allows access to the Service secure and confidential;
        5. You agree to notify us immediately of any unauthorized use of your account or any other breach of security;
        6. You will not try to interrupt or harm the Service, Application and/or the Software in any way;
        7. You will not attempt to commercially exploit any part of the Application without our permission, including without limitation modify any of the Application’s content in any way, or copy, reproduce, publicly display, distribute or otherwise use or communicate them for any public or commercial purpose without our permission;
        8. You will not authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity;
        9. You will provide us with whatever proof of identity or any other documents, permits, licenses or approvals which we may reasonably request or require;
        10. You will not use the Application for sending or storing any unlawful material or for fraudulent purposes;
        11. You will not use the Application and/or the Software to cause nuisance or behave in an inappropriate or disrespectful manner towards Code 7 or any third party;
        12. When using the Service, you agree to comply with all laws applicable to you and/or your use of the Service;
        13. You will not copy, or distribute the Software or other content without written permission from Code 7;
        14. You will provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of the Agreement. You agree that Code7 may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, Code7 has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
        15. You will only use an access point or data account which you are authorized to use;
        16. You agree that the Service is provided on a reasonable effort basis;
        17. You agree that your use of the Service will be subject to Code7’s Privacy Policy;
        18. You agree to assist Code7 with any internal or external investigations as may be required by Code7 in complying with any prevailing laws or regulations in place;
        19. You agree to assume full responsibility and liability for all loss or damage suffered by yourself, Code7 or any other party as a result of your breach of this Agreement.
    4. Accounts

      1. You may be required to create an account and specify a password to use certain features on Websites or the Mobile Application. You agree to provide, maintain and update true, accurate, current and complete information about yourself as prompted by the registration processes. You may not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password, or other account information.
      2. You are entirely responsible for maintaining the confidentiality of your password and your account. And you are entirely responsible for all activity made by you or anyone that uses your account. You agree to safeguard your password from access by others. If you believe that your account has been compromised, you must immediately contact us by mail at: contactus@code7.asia or send a message to our live-chat service. You agree to indemnify and hold harmless Code7 for losses incurred by Code7 or another party due to someone else using your account as a result of your failure to use reasonable care to safeguard your password.
    5. Cancelations

      You have the right to cancel your service responder up to five minutes after your service responder is placed on Code7 platform, provided, a other security company has not accepted your service. If the security company has accepted your service, no cancellation/refunds would be possible. For the avoidance of doubt, timing will be assessed based on the point you placed your service responder on Code7 platform. In the event of a payment-online, your service responder will be arrived as instructed. Otherwise, cash-on-delivery payment method might not available from payment options.

    6. Activities Probihited On The Mobile Application

      1. The following is a partial list of the kinds of conduct that are illegal or prohibited on the Websites and Mobile Applications. Code7 reserves the right to investigate and take appropriate legal action against anyone who, in Code7’s sole discretion, engages in any of the prohibited activities. Prohibited activities include — but are not limited to — the following:
        1. Using the Websites and Mobile Applications for any purpose in violation of local, state, or federal laws or regulations;
        2. Posting Content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;
        3. Posting Content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Code7 in its sole discretion or pursuant to local community standards;
        4. Posting Content that constitutes cyber-bullying, as determined by Code7 in its sole discretion;
        5. Posting Content that depicts any dangerous, life-threatening, or otherwise risky behavior;
        6. Harvesting or otherwise collecting information about others, including e-mail addresses, without their consent;
        7. Impersonating another person when posting Content;
        8. Allowing any other person or entity to use your identification for posting or viewing comments;
        9. Harassing, threatening, stalking, or abusing any person; or
        10. Encouraging other people to engage in any prohibited activities as described herein.
      2. Code7 reserves the right — but is not obligated — to do any or all of the following:
        1. Investigate an allegation that any Content posted on the Websites does not conform to these Terms of Use and determine in its sole discretion to remove or request the removal of the Content;
        2. Remove Content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms of Use;
        3. Terminate a user’s access to the Websites upon any breach of these Terms of Use;
        4. Monitor, edit, or disclose any Content on the Websites;
        5. Edit or delete any Content posted on the Websites, regardless of whether such Content violates these standards.
        6. Code7 Trademarks and Copyrights
      3. All trademarks, logos, and service marks displayed on the Website and mobile application are registered and unregistered Trademarks of Code7 and/or third parties who have authorized their use (collectively the “Trademarks”)
      4. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way. The use of Code7’s trademarks on any other application is strictly prohibited. All of the materials contained on the Website and Mobile Application are copyrighted except where explicitly noted otherwise. Code7 will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution. Code7 neither warrants nor represents that your use of materials displayed on the Websites and Mobile Application will not infringe rights of third parties not owned by or affiliated with Code7. Use of any materials on the Websites or Mobile Application is at your own risk
    7. Notice

      1. Code7 may give notice through the Application, electronic mail to your email address in the records of Code7, or by written communication sent by registered mail or pre-paid post to your address in the record of Code7. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to Code7 (such notice shall be deemed given when received by Code7) by letter sent by courier or registered mail to Code7 using the contact details as provided in the Application.
    8. Internet Delays

      1. The service, platform, application and/or the software may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by you or the third party transportation provider being faulty, not connected, out of range, switched off or not functioning. Code7 is not responsible for any delays, delivery failures, damages or losses resulting from such problems.
    9. Entire Agreement

      1. This Agreement comprises the entire agreement between you and Code7 and supersedes any prior or contemporaneous negotiations or discussions.
    10. Disclaimers

      1. The site is provided on an “as-is” and “as available” basis, and company and our suppliers expressly disclaim any and all warranties and conditions of any kind, whether express, implied, or statutory, including all warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement. We and our suppliers make not guarantee that the site will meet your requirements, will be available on an uninterrupted, timely, secure, or error-free basis, or will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe. If applicable law requires any warranties with respect to the site, all such warranties are limited in duration to ninety (90) days from the date of first use. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
    11. Limitation On Liability

      1. To the maximum extent permitted by law, in no event shall company or our suppliers be liable to you or any third-party for any lost profits, lost data, costs of procurement of substitute products, or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or relating to these terms or your use of, or incapability to use the site even if company has been advised of the possibility of such damages. Access to and use of the site is at your own discretion and risk, and you will be solely responsible for any damage to your device or computer system, or loss of data resulting therefrom. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.
    12. Copyright Policy

      1. Company respects the intellectual property of others and asks that users of our Site do the same. In connection with our Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination of users of our online Site who are repeated infringers of intellectual property rights, including copyrights. If you believe that one of our users is, through the use of our Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification must be provided to our designated Copyright Agent:
        1. Your physical or electronic signature;
        2. Identification of the copyrighted work(s) that you claim to have been infringed;
        3. Identification of the material on our services that you claim is infringing and that you request us to remove;
        4. Sufficient information to permit us to locate such material;
        5. Your address, telephone number, and e-mail address;
        6. a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
        7. a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.
      2. Please note that, any misrepresentation of material fact in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.

Section B : Additional Terms

  1. RTP APP (Respond To Protection)

    1. For Users :
      1. The Application allows you to call Responder for services and from any Security Company (“The Responder”), such responder to be arrived to you by independent third-party security company services providers (“Security Company”). Code7 does not own, and does not control the Responder, the Responder Providers or any services provided by them. You understand that any responder that you place shall be subject to the service availability and nearest zone respond location service ability of the Responder and/or other Security Company.
      2. All service on the Application (“Responder Service”) are treated as confirmed. You shall not be entitled to making false your Responder Service once you have received a confirmation. If you making false Responder Service after it has been confirmed, you remain guilty of making false emergency calls and will be charged by the Code7 under the Communications and Multimedia Act 1998 and fined up to RM50,000 and imprisonment not exceeding one year through the law and enforcements by Polis Diraja Malaysia.
      3. Upon your successful completion of a Respond Service, the Responder and/or the Respond Service Provider may call you on the telephone or mobile number provided or otherwise contact you to confirm the details of the services, any change in the services (for instance, due to unavailability), the price to be paid or any change thereof and/or the estimated time arrived. For the avoidance of doubt, Code7 is not involved in and will not be responsible for any separate arrangement between you and the Responder and/or Security Company regarding the amendment and/or cancellation of services made by you where such arrangement is not confirmed and recorded on the Application.
      4. Code7, the Responder and/or Respond Service Provider may not to process your Respond Service in the event you are unavailable on the phone at the time of the call for confirming the service or otherwise uncontactable, if the requested delivery location falls outside the delivery zone offered in the Application, or unavailability of respond service.
      5. The prices of Respond Service reflected in the Application are determined solely by the Responder Services and are listed for information only.
      6. The Responder shall be solely responsible for any warranty in relation to, and quality of, the Responder service that you hired
      7. You are responsible for ensuring that the location details entered by you on the Application are accurate and complete. Code7 shall not be liable in the event of late arrive or non-arrive of Responder that you hired by reason of erroneous delivery details entered by you on the Application.
    2. For Responders :
      1. Creation and Monitoring of Self-funded Campaign
        You may be able to create a campaign via our tool(s) which is made available on the Application PROVIDED ALWAYS THAT you agree to bear any and all costs or expenses which may arise in connection with the campaign. In the course of such creation, you may be required to indicate information such as the type of promotion and the proposed duration for the promotion. The type of promotion which you may choose from in the Form may be varied from time to time at Code7’s sole discretion.
      2. By creating the campaign using our tool(s) on the Application, you accept the following additional general conditions ;
        1. Where you are submitting any information via our Application or otherwise to us on behalf of your employer, you warrant that you are duly authorized to bind your employer to make such offer.
        2. Any information you input into our Application where required or otherwise provided to us must be complete, truthful, accurate and not misleading.
        3. Your intention to conduct campaign via our Application must be genuine and must not be conducted in a manner which may be misleading to the end consumers or users. You shall indemnify us in the event where we incur any losses or damages pursuant to the campaign you created via our Application.
        4. Depending on the type of campaign elected by you, the way in which we may facilitate the campaign may differ. You agree that it is your responsibility to review any and all information made available by us on the Application for information on how each type of campaign be facilitated on our systems. If you have any enquiries, you agree that you are responsible to clarify the same with our personnel before creating any campaign using our Application. By creating a campaign using our Application, you irrevocably agree to the way in which the campaign will be facilitated automatically via our systems.
        5. You shall be responsible to directly handle any complaints or enquiries from end users/consumers in respect of the campaign.
        6. In the event where you would like to end a campaign earlier than the duration which you have specified in the Application or if any of the item under the campaign has become out of stock prior to the expiry of the said duration, you must immediately indicate the same via our Application in accordance with the process as may be specified by us. Prior to the completion of the said process, you remain liable to bear any and all costs or expenses incurred in connection with the campaign and remain responsible to handle any enquiries or complaints from end users/consumers on the same.
        7. Notwithstanding any provision otherwise and in any event, the successful creation of the campaign using the Application does not indicate our approval that the campaign is in accordance with the applicable law. You agree that you are solely and entirely responsible for maintaining the confidentiality of the information submitted to us and to ensure that the campaign is, and will be conducted, in accordance with the applicable law.
        8. While we do not supervise or monitor the campaign created by you, we reserve the rights to (but are not obliged to) cancel the campaign created by you via the Application.
        9. We may make available to you information relating to the campaign creating using our Application, such information is considered as part of the content of the Application and is subject to Clause 11 below.
        10. You must notify us immediately if your Account has been used without your authorization to create a campaign or otherwise use any of the features on the Application or where any other breach of security has occurred. In such event, you agree to indemnify us for any losses or damages that we incur as a result of the unauthorized use (including but not limited to bearing the costs or expenses which have been incurred under the campaign created using your Account). For the avoidance of doubt, we will not be liable for any losses that you incur as a result of someone else using your Account.
        11. You agree that any discounted price payable to you by end users/consumers pursuant to the campaign you created may be rounded in accordance with our internal policies as we may update from time to time.
      3. Submission of Content or Information
        We do not claim ownership of any content or information that you upload on our Application or otherwise supply us with. Where you upload or provide us with any content that is covered by intellectual property rights (including without limitation photos or videos), you (a) grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of your content; and (b) undertake that you have the right to grant us such license. Via the Application, we may provide you with an option to vary or amend the content or information submitted by you to us (including without limitation information relating to the menu). You acknowledge that any such content or information may be made available in real time to end customers via an application operated by us or otherwise, and undertake that you will (and shall be responsible) to handle any complaints or queries by the end customers in respect of the said content or information without incurring liability on our part. We may, but are not obliged to, review the content or information submitted by you to us (via the Application or otherwise) from time to time, and reserve the rights to remove or require amendments to any part of the content or information submitted by you where we deem necessary. For the avoidance of doubt, you shall at all times, ensure that the content or information submitted are not in contravention with the applicable laws and do not infringe any third party rights.
      4. Personal Data
        Without prejudice to the foregoing, information which you have submitted to us for your registration as a Responder on our systems, which may include your personal data as described in the Privacy Policy, may be linked to the account on the Application or in the course of carrying out Services on this Application. You hereby give your consent to such transfer and storage of information for the purposes of facilitation of your business via our systems, and to facilitate your request to use our products and services in the Application. Your use of the account and the Application may be monitored by us or a third party service provider to provide you with information on your business and Account.
      5. Hyperlinks
        You must obtain our prior written approval if you wish to link to or make use of any content on our Application. In this regard, you may send us a formal request by way of email for our consideration. For the avoidance of doubt, without our approval, you are not allowed to link or make use of any content on our Application for commercial purposes. In any event, notwithstanding that we have granted approval for the linking, you must not establish a link to our Application (a) in such a way as to suggest any form of association, approval or endorsement on our part where none exists; or (b) in any website which prohibits such linking or will in any way prejudice or compromise our reputation or integrity. We reserve the right to withdraw linking permission without notice. The Application must also not be framed on any other site.
      6. Content of the Application
        Without prejudice to any other provisions in these Terms of Use, we may vary, modify or remove any content on the Application without notice (including without limitation information relating to the availability of a product or service, product or service descriptions, pricing, promotions, offers, product shipping charges and transit time). In the rare event where any information on our Application contains any typographical errors, inaccuracies or omissions, we reserve the right to carry out measures such as (i) correcting the said errors, inaccuracies or omissions, (ii) changing or updating information; and/or (iii) canceling services if any information provided to you (whether via this Application or other related website) at the time of your services is inaccurate or if we otherwise are of the view that it is appropriate to cancel your service (“Rectification Measure”), at any time without prior notice (including without limitation after an service has been submitted). Notwithstanding the foregoing, we undertake no obligation to update, amend or clarify information on our Application; or carry out any other Rectification Measure, except as required by law. For the avoidance of doubt, no specified update or refresh date as shown on the Application or on any related website, should be taken to indicate that all information on the Application or on any related website has been modified or updated; and we shall, in no event, be liable to you or any third party for any losses, damages or consequences arising from (i) any variation, modification or removal of the content on the Application; and (ii) any Rectification Measure taken.
      7. Termination
        Notwithstanding any other term in this Agreement, this Agreement shall terminate when your relationship with us as a Responder on our systems is terminated. Such termination does not release either party from any liability which, at the time of such termination has already accrued to the other party or which is attributable to a period prior to such termination nor preclude either party from pursuing any rights and remedies it may have with respect to any breach of this Agreement.